Services
Tenant Service Requests and Work Orders
All maintenance and service requests are handled via the Prism, an online system designed to help expedite tenant queries, and ensures individual service calls are handled in a timely manner.
Services provided are listed within the Service Request application and may include but are not limited to:
- Temperature adjustments (HVAC)
- Restroom supply & general cleaning
- Photo ID cards
- Hanging pictures/whiteboards
- Additional trash bins
Requests are processed in accordance with the request's urgency. Our Property Management team aims to acknowledge all requests within one hour of entry into the system, while the time to resolve an issue is dependent on the scope of the resolution.
Heating, Ventilation, and Air Conditioning
Heating, ventilation, and air conditioning (HVAC) are provided during normal building hours. Temperatures for the building are determined by national standards as set forth by ASHRAE and will vary slightly depending on the season.
After hours HVAC is available for an additional fee. As of the date of this handbook, the rate is $100.00 per hour with a 2 hour minimum. To request after hours HVAC, please fill out the After Hours HVAC Form included in this handbook and return to the management office.
A few tips to remember when considering office temperature and comfort:
- Office temperature is subjective depending on each individual and their tolerance level. Keeping that in mind, the building maintenance staff will maintain temperatures within the ASHRAE guidelines.
- Solar heat gain plays a large factor in office temperatures:
- In the summer, blinds should be lowered during peak periods of sunshine. This can lower office temperatures by as much as 5 degrees.
- During the coldest days during the winter, blinds should be lowered (particularly at night) to minimize heat loss through the building windows.
- Baseboard heating units must not be blocked. All furniture and office equipment must be moved away from the perimeter window walls to allow the heat to circulate throughout the entire space. When perimeter heating is restricted, it also impacts the heating capacity for the interior office spaces and affects the other occupants in the space.
- Space heaters may not be used at any time. Any such use is a violation of the fire code and could cause power outages or fires.
- During warmer months, small desk side fans can be utilized to boost air circulation.
- Refrain from adjusting the thermostats. The HVAC systems of the building are not designed to work like residential units and can fall out of calibration if they are not adjusted correctly.
Maintenance Service
Requests for maintenance service should be directed to JLL Management as soon as possible. Service requests can be placed online or by phone. All work order items need to be entered into our Prism work order software system for tracking purposes. Please do not relay service requests directly to the engineer. If you call to request maintenance our office staff will enter the work order for you.
Online (preferred)
Your user IDs and passwords for Prism, JLL’s online work order system, will be emailed to you shortly after you move in.
By Phone: 612-706-3099.
When calling, please have the following information available:
- Company name and suite number
- Location in the building (if reporting service needed in a common area)
- Caller’s name and callback number
- Service needed
Please note: Tenants are responsible for the installation, care and maintenance of their phone and data equipment. Phone closets are the property of the building and are designed to act as a distribution point for phone line service. Tenant phone and data equipment must be installed within the tenant space.
The building’s phone, mechanical, and electrical closets are locked. Please contact JLL Management with 24 hour notice for access to these areas as engineers are not always available to grant immediate access. Keys to some areas are available for check out in the management office.
Billable Maintenance Requests
Some maintenance issues are not provided as part of your lease, but can be arranged for an additional fee. You will be informed if a work order is billable before work is started. If you have any questions about billable items, please contact the management office.
Emergencies
Please do not inform JLL Management of emergencies by email, voicemail, or online. Instead: If police, ambulance, or fire response is needed, call 911 first and JLL Management second. Call 612-706-3099. If after-hours, the voicemail will direct you what number to call.
Janitorial Service
Cleaning
The building is cleaned by Harvard Maintenance. Offices and common areas are cleaned evenings Monday through Friday. Additionally, restrooms are stocked and cleaned daily Monday through Friday.
In the event you have any concerns about your janitorial service, have a janitorial issue requiring immediate attention, or wish to receive a bid for additional services, please contact JLL Management.
Trash & Recycling
Trash is collected and disposed of daily from all desk side trash containers.
330 South Second uses single sort recycling. All of the following can be commingled in the same receptacle. Central recycling bins are emptied daily. Desk side recycle bins are not emptied by the cleaners unless specially requested.
Paper: Small recycling containers for paper are available through the management office at no charge. Your office is responsible for emptying the small containers into one or two large, centrally located recycling containers. The janitorial staff will empty the large container as needed.
Cardboard: Small cardboard items can be placed in your recycling. Large cardboard boxes should be placed near the recycling with a “recycle” sticker. Please contact the management office for stickers.
Commingled bottles: Accepted items include all aluminum, steel, or tin cans, glass containers of all colors, and narrow-necked plastic bottles and jugs. Please rinse food from recycled containers and remove caps or lids. Labels do not need to be removed.
Electronics Recycling: Electronic disposal is available through coordination with JLL Management. Items will be weighed and a cost will be provided. This can be billed back to you on your monthly rent statement.
Parking & Transportation
The 330 South Second parking garage is managed and operated by Impark.
Reserved Parking
If your lease includes reserved parking, you will receive one parking tag and one garage access card per stall. You may only park in your designated stall and must display the hang tag at all times. Reserved parking stall availability is limited.
Valet Parking
Valet parking is available in the garage on a first come, first served basis. Current hourly rates:
| 0-2 hours | $6.00 |
| 2-4 hours | $9.00 |
| 4-6 hours | $12.00 |
| 6+ hours | $15.00 |
Early bird special (in by 9:00 am): $13.00
Parking Garage Policies
Public entry is available only during valet hours, 6:30 am - 6:00 pm, Monday through Friday.
- You must leave your keys
- No “in and out” privileges
- No motorcycle or bicycle parking
- No smoking
After Hours Vehicle Retrieval
- Parking garage closes at 6:00 pm
- You must retrieve your keys and pay for parking at the valet stand prior to 6:00 pm
- Leftover keys will be secured in a lock box
- Security does not have access to the lock box
- For key retrieval after 6:00 pm contact Impark Supervisor at 612-203-0974. Allow up to 45 minutes for key retrieval
Month-to-Month Contract Parking
If you are interested in a monthly valet parking contract please contact Impark Parking Supervisor, Ryan Martin at 612-203-0974 or RMartin@impark.com.
Alleyway/Towing Policy
Alley parking is controlled by the JLL Management office and 330 South Second Security employees. All alleyway parking stalls are reserved. Tenants and guests may not park in the alleyway at any time. Violators will be towed at the vehicle owner’s expense.
Public Transportation
The Metro Transit Blue Line and Green Line trains run along 5th Street, one block south of 330 South Second. Several bus lines run within a few blocks of the building. For routes, schedules, and fares, visit www.metrotransit.org.
Bicycles
Bicycles may not be brought into the building. Bicycles may not be locked to handrails or outdoor trash receptacles.
There are public bicycle racks located along 2nd avenue near both of the building entrances.
The parking garage contains a designated bicycle parking area that tenants may use by purchasing a bicycle parking permit. Please contact the management office for more information.
There are two showers in the fitness center available to all tenants on a first come, first served basis.
Access Cards, Parking Passes, And Keys
One after-hours access card and restroom key are provided free-of-charge upon initial move-in for each authorized employee. Additional access card and key requests are subject to the fees listed below. These costs can be billed back to your company on your monthly rent statement.
Access cards: $15.00 each. Faulty cards are replaced free of charge if returned to the office.
Restroom keys: $5.00 each.
Suite/Office keys: $4.00 each with a $10.00 set up charge per order.
Please find the Access Card form in the Documents and Forms.